The Curse of Social Media in Customer Service

Customers’ opinions on social media are symptoms. They are results, outcomes of experiences they had with your company. They can be good. They can be bad.

If you’re not happy with the symptoms, how about trying to change the cause?

This Is How Your Staff Will Give Better Customer Service To Your Clients

In order to have happy, loyal customers, you need to have happy, loyal staff that your customers love to deal with – be it on the phone or in person. Talking with your customer service staff should be a pleasant experience. If your staff currently is not creating pleasant experiences for your customers, a training [...]

Conspiracy to improve the Customer Service we RECEIVE

I just made someone’s day by telling them how great customer service they had given me today and that I really appreciated it, since it’s so rare here in The Netherlands. I said Thank You even though they proved me wrong and I really did have to pay that old invoice… They helped me 1. [...]